Refund policy

Our return and refund policy is valid for a period of 14 calendar days from the date of delivery. If you wish to return an item between 15 and 30 days from the delivery date, a 15% handling fee will apply. Unfortunately, if more than 30 days have passed since delivery, we are unable to accept the return.

Please note that any items that have been damaged due to incorrect installation, mishandling, improper use, or any damage caused by the customer will not be eligible for return or refund. We are unable to accept parts that have been fitted, used, altered, or otherwise returned in a condition different from that in which they were supplied.

If the courier attempts delivery but cannot complete it, for example, due to an incorrect address or nobody being available to accept the parcel and the parcel is returned to us, we will issue a refund for the order value excluding the shipping fee, as a delivery attempt was made.

REFUND REQUIREMENTS

To be eligible for a refund, the following conditions must be met:

• The product must be unused
• The product must be in its original packaging
  
• The product must be undamaged
• In a resalable condition

If an item has been opened, its seal has been broken, or its packaging is damaged, we may still accept the return at our discretion. A handling fee of up to 15% may apply depending on the item’s condition and resale value.

PROOF OF PURCHASE

To process your refund, we require proof of purchase, such as a receipt, purchase order, or other documentation including your order number and the date of purchase. This must be returned with the item. Please note that without proof of purchase, we cannot process your refund.

RETURNING ITEMS

Before returning any items, please contact us to obtain a Return Merchandise Authorisation (RMA). Returns sent without a valid RMA will not be accepted.

Items should be returned to:

Tranzparts Returns
Tranzparts Group Ltd,
453 Carr Place,
Preston
PR5 8AU

We understand that identifying the correct part for your vehicle can sometimes be difficult. If you are unsure about compatibility before placing your order, we strongly recommend contacting our team for assistance. If you have already placed an order and believe the item may not be compatible with your vehicle, please contact us within 14 days of receiving your order. To help us assess the issue, we may request photographs or additional vehicle details.

You will be responsible for covering the cost of return shipping. Please note that shipping fees are non-refundable. Even if you were not charged for shipping at the time of purchase, when a wrong item is ordered, we will refund the amount, excluding the shipping price of £6.99 (inc. VAT), once we have received the return. Please note that this is a standard shipping charge and may vary depending on the size, weight, and delivery type of the item ordered.

Please ensure that items are securely packaged to prevent any damage during transit. If an item is received in a condition that suggests excessive use or damage beyond reasonable inspection, we reserve the right to reject the refund request.

FAULTY ITEMS RETURNS

If you believe an item is faulty, you must contact us before returning the product, complete our Warranty Claim Form, and email the completed form to customerservice@tranzparts.co.uk. This enables our technical team to assess the issue and process your claim as quickly as possible. Returns sent without a completed Warranty Claim Form may result in delays to your claim.

Once we receive the returned item, it will be inspected and tested to verify the reported fault. Please note that not all products returned as faulty are found to have a manufacturing defect. If, following inspection and testing, the product is found to be fully functional, has no fault present, or the reported issue has resulted from incorrect installation, misuse, accidental damage, modification, normal wear and tear, or use outside the manufacturer's intended purpose, the warranty claim will be rejected.

Where a product is returned as faulty but is found not to be faulty and has been fitted, installed, or used, the item will not be eligible for a refund, as it can no longer be resold as new. In these circumstances, we reserve the right to return the item to you and may charge for the cost of return carriage.

SPECIAL ORDER ITEMS

Please note that all special order items are non-returnable and non-refundable. Once an order for a special order item has been placed and processed, it cannot be cancelled, returned, or exchanged.

NON-RETURNABLE ITEMS

Please note that certain products are non-returnable and non-refundable and will be clearly marked as “Non-Returnable” on the relevant product page. Once an order for a non-returnable product has been placed and processed, it cannot be cancelled, returned, or exchanged.

INTERNATIONAL ORDERS

For orders shipped outside the United Kingdom, customers are responsible for confirming that the parts ordered are correct and suitable for their vehicle before completing their purchase. If you are unsure about compatibility, we strongly recommend contacting Tranzparts before ordering. Our team can assist with identifying the correct part using information such as your vehicle registration, VIN/chassis number, make and model.

If a customer orders an incorrect or unsuitable product, the customer is responsible for all costs associated with returning the goods to the United Kingdom. This includes international return shipping, courier charges, insurance and any other costs connected with the return. Original international delivery charges are non-refundable.

Customers are responsible for any import duties, customs charges, local taxes, VAT, clearance fees or other charges imposed by the destination country. These charges are determined by local customs or tax authorities and are not controlled by Tranzparts. Any duties, taxes or customs charges paid when the original order was imported will not be refunded by Tranzparts.

Where goods are returned to the United Kingdom and the return generates UK customs charges, import duties, courier handling fees or other charges, these costs will be the customer's responsibility where the return is due to an incorrect part being ordered, incompatibility, change of mind or another reason that is not the fault of Tranzparts. If Tranzparts is required to pay these charges to receive the returned goods, the amount may be deducted from the customer's final refund.

Customers should use a tracked and insured courier service when returning goods internationally. The customer remains responsible for the returned goods until they have been safely received by Tranzparts. We cannot accept responsibility for returned parcels that are lost, delayed or damaged during transit.

All returned products must meet the conditions set out in our main Returns Policy. Products should be unused, uninstalled, undamaged and returned in their original packaging, including any documentation, protective materials, seals or security tags. Where an item has been opened, handled or its packaging has been damaged, a restocking fee of up to 40% may apply depending on the condition and resale value of the product.

If an international customer receives an item that is damaged in transit or incorrectly supplied by Tranzparts, they should contact us within 48 hours of delivery. Faulty products should be reported as soon as the fault is discovered. We may request photographs, vehicle information or other supporting evidence before determining the appropriate resolution. Depending on the circumstances, we may offer a replacement, refund or provide return instructions.

Customers must not return faulty, damaged or incorrectly supplied goods internationally without first receiving instructions from Tranzparts. Unauthorised shipping, customs, import or handling charges may not be reimbursed.

CONTACT US

If you have any questions or would like to initiate a return, please contact us at:

E: customerservice@tranzparts.co.uk

T: 0300 303 4883